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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario:
Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?

A) On demand call recording and reporting for any user
B) Centralized management of wired network switches
C) Meet-me audio conferencing
D) HTML based call accounting reports

2. Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.
What can you tell the Account Manager about the CDR/SMDR information and output?

A) IP Office tracks that information and It Is provided In a CSV format.
B) IP Office tracks that information and It can be reviewed using the built-in reports.
C) IP Office does not track that information but it is available with a call center application.
D) IP Office does not track that Information but It is available using a third-party call accounting application.

3. With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?

A) The JBM24/JEM24 button module
B) The J100 wireless module
C) The built-in volume boost
D) The color display

4. You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?

A) Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
B) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
C) Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
D) Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch

5. Refer to the exhibit.

You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?

A) Add In quantities for each of the components in your solution.
B) Cross out functionality not requested by the customer.
C) Create a version of this diagram for each location.
D) Add the specific product names for components in your solution.

Solutions: