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Avaya Midsize Solution Design Exam: 37820X Exam
"Avaya Midsize Solution Design Exam", also known as 37820X exam, is a Avaya Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 66 Q&As to your 37820X Exam preparation. In the 37820X exam resources, you will cover every field and category in Avaya ACDS Certification helping to ready you for your successful Avaya Certification.
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- Exam Code: 37820X
- Exam Name: Avaya Midsize Solution Design Exam
- Certification Provider: Avaya
- Corresponding Certification: Avaya ACDS
- Updated: Sep 08, 2026
- No. of Questions: 66 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Unified Communications & Collaboration Design | 15% | - Integration with third-party systems - Conferencing and collaboration applications - Voicemail and unified messaging design - Mobility and remote worker solutions |
| Topic 2: Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - QoS planning and bandwidth requirements - VoIP and unified communications network design - Security, survivability, and redundancy |
| Topic 3: Solution Sizing and Bill of Materials | 15% | - System sizing and capacity planning - Hardware and software component selection - Licensing requirements and calculation - Complete bill of materials preparation |
| Topic 4: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Agent, supervisor, and reporting features - Customer engagement design principles |
| Topic 5: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
| Topic 6: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Determine collaboration and mobility requirements - Analyze user and site communication needs |
| Topic 7: Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options - IP Office platform architecture and features |
Avaya Midsize Solution Design Sample Questions:
Refer to the IT-FAC scenario and exhibits.
The customer. Island Tropics Family Amusement Center has received solution designs from two different vendors, Vendor A and Vendor B. As the manufacturer's representative, the customer wants you to explain the merits and limitations of each solution. For the Mobile Users' portion of the solution. Vendor A has proposed using a DECT solution instead of using smartphones.
What are two characteristics of this mobility solution? (Choose two.)
- A. It utilizes the WiFi network of APs.
- B. It supports off-premise connectivity.
- C. It uses a line of ruggedized endpoints.
- D. It operates on a separate DECT network.
Answer: A,C
In Powered by Offer, when Is Fallback Twinning to an external device provided?
- A. When the IP Office phone loses contact with the IP Office In the cloud data center
- B. When the mobile device loses contact with the IP Office In the cloud data center
- C. After the mobile device rings an administer-able number of rings.
- D. When simultaneous mode for the IP Office user is not available
Answer: C
In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?
- A. The Contact Center Manager Server database
- B. The Communication Control Toolkit database
- C. The Contact Center Manager Administration database
- D. The Contact Center Multimedia database
Answer: D
Current trends in the midsize segment can be grouped into four areas: IT (Information Technology), collaboration and engagement, workforce, and cloud communications.
In the area of cloud communications, which characteristic is associated with midsize businesses?
- A. They Improve and extend the mobile infrastructure.
- B. They will gain greater flexibility.
- C. They can shift to cloud storage for data and Information.
- D. They decrease solution complexity by reducing features.
Answer: B
You have completed your design for a customer who needs two analog lines for fax, reusing 50 digital telephones from their old system, 425 IP telephones (200 from their old system and 225 new), and 50 new SIP mobile users.
Based on this configuration of endpoints and users, which ports are required?
- A. Four analog ports and 50 digital ports In a IP Office 500 V2, 425 customer provided PoE ports In a Layer 2 switch
- B. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 225 customer provided PoE ports In a Layer 2 switch
- C. Two analog ports and 50 digital ports in a IP Office 500 V2, 475 customer provided PoE ports In a Layer 2 switch
- D. Two analog ports and 50 digital ports In a IP Office 500 V2 gateway and an IP Office server, 425 customer provided PoE ports in a Layer 2 switch
Answer: B
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