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Salesforce Certified B2C Solution Architect Sample Questions:

1. A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers

A) Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.
B) Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
C) Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
D) Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.

2. A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers

A) Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
B) Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
C) Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
D) Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

3. A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.
Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

A) Ability to de-duplicate and create a single customer identity.
B) Ability to have a customer leave a journey when they have an escalated case.
C) Ability to allow the agent to see purchase history to support case management
D) Ability to create a B2C storefront using Digital Experiences.

4. A company is currently Implementing B2C Commerce and wants to use Marketing Cloud to send transactional emails like the Welcome Email, Order Confirmation, and Order Status Update Email.
Which three steps are required to configure the Marketing Cloud Connector for triggered emails?
Choose 3 answers

A) Create an API Integration in Marketing Cloud using Installed Packages that provision access to Marketing Cloud APIs by external systems like B2C Commerce.
B) Configure REST Services in B2C Commerce that will be used to authenticate B2C Commerce against Marketing Cloud via its API integration and initiate a transactional email delivery.
C) Integrate Marketing Cloud and B2C Commerce to provide Marketing Cloud with B2C Commerce order and customer information on a nightly basis via SFTP.
D) Customize the B2C Commerce storefront to invoke Marketing Cloud's Transactional Messaging REST API whenever a transactional message should be delivered. This customization should first authenticate B2C Commerce against Marketing Cloud and then deliver the Transactional Messaging pavload to inform message contents.
E) Customize the B2C Commerce storefront to trigger Marketing Cloud Transactional Messages at strategic points in the customer's experience by using Marketing Cloud's Transactional Messaging REST API. This customization should Include a payload that informs message contents.

5. A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

A) Guests or anonymous storefront shoppers are not supported in this scenario.
B) The Service Cloud Connector only supports contacts as a customer model.
C) Service agents need a corresponding storefront login mapped to their Service Cloud user record.
D) The Service Cloud Connector only supports Person Accounts as a customer model.
E) B2C Commerce needs to be registered as a remote site.

Solutions: