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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. During an annual staff meeting the CEO of a corporation addressed the audience by stating that the long-term goal of the corporation is to "become the most competitive company in the world and to grow more rapidly than our competitors by providing the best customer service in the business." What did the CEO's statement reflect?
Choose 1 answer

A) Strategic analysis
B) Strategic mission
C) Strategic competencies
D) Strategic vision

2. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Customer relationship management
B) ISO 9000
C) Six Sigma
D) Reengineering

3. In which situation would it be reasonable for an employer to accommodate the needs of a worker with a disability? Choose 1 answer

A) Providing a list of accommodations that the company is willing to make available to all potential employees
B) Providing an environment for a mentally ill worker where the worker does not have to interact with others
C) Providing a Braille keyboard for a worker who is visually impaired
D) Providing a germ-free environment for a worker participating in a bone marrow transplant program

4. What is a feature ofa bureaucracy (vertical) organization? Choose 1 answer

A) Formal position authority is generally the primary means of running the organization.
B) Employees must answer to two or more bosses and prioritize demands across departments.
C) Decision making is decentralized so a considerable amount of information is communicated informally.
D) Employees focus primarily on collaborating across departments and with frequent meetings.

5. The person supervising a new advertising campaign was not sure that the team fully understood the technical side of the product they were working on and wanted to get a different perspective.
Which technique would be most appropriate in stimulating conflict?
Choose 1 answer

A) Authoritative command
B) Appointing a devil's advocate
C) Compromise
D) Bringing in outsiders

Solutions: