Exam Name: WGU Operations Management (C215, VDC2)
Certification Provider: WGU
Corresponding Certification: Courses and Certificates
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Check Updated on: Sep 21, 2026
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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Quality Management Methods | 25% | - Quality Tools and Techniques
|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Forecasting and Project Management | 20% | - Demand Forecasting
|
| Process Design and Analysis | 20% | - Process Performance
|
| Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
WGU Operations Management (C215, VDC2) Sample Questions:
What is meant by "duration of the change"?
- A. The percentage of normal operating capacity
- B. The length of time one expects to need the different level of capacity
- C. The fiscal impact of the change on the strategic plan
- D. The size of the change needed
Correct Answer: B 🗳️
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What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?
- A. To manage the demand for promised deliveries
- B. To control the production department
- C. To identify new product demand
- D. To create demand for promised deliveries
Correct Answer: A 🗳️
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How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
- A. Companies develop new ways to generate revenue.
- B. Companies' workers demonstrate intrinsic values.
- C. Companies can participate when it is convenient.
- D. Companies are able to reduce waste.
- E. Companies enhance workers' ability to perform.
Correct Answer: A,D 🗳️
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A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities:
* Production quantities are low and only a small number of homes are built efficiently.
* The facility space allows for low handling of materials.
* There is limited space available for employees to operate.
Which hybrid layout should be used to address the company's needs?
- A. Manufacturing technology
- B. Process performance metrics
- C. Statistical reduction control
- D. Group technology
Correct Answer: D 🗳️
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Which two statements are true about effective capacity?
Choose 2 answers
- A. An effective capacity maintains a minimum output rate under normal conditions.
- B. An effective capacity is lower than design capacity.
- C. An effective capacity is a permanent measure used to achieve design capacity.
- D. An effective capacity is a temporary measure used to achieve design capacity.
Correct Answer: B,C 🗳️
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