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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. Which Information Technology Infrastructure Library (ITIL) stage is responsible for ensuring IT services are prepared to meet business objectives?

A) Continual service improvement
B) Service operation
C) Service design
D) Service transition

2. What is a benefit of in-house development and maintenance of information technology systems?

A) Increases financial savings because it costs less than outsourcing the work
B) Creates a better quality workforce by combining both technical and business skills
C) Allows for the fastest development time and ability to scale to new demand levels
D) Utilizes state-of-the-art technological resources without having to acquire and maintain them

3. Which term describes an iterative design approach that builds a model of a system to ensure it meets user and business requirements?

A) Discovery prototyping
B) Rapid application development (RAD)
C) Joint application development (JAD)
D) Loose coupling

4. Which customer relationship management (CRM) feature supports efforts to keep existing customers over time?

A) Invoice scheduling
B) Experience monitoring
C) Campaign scheduling
D) Lead qualification analysis

5. A software development team is translating software requirements into computer code.
Which gate of the Rational Unified Process (RUP) is the organization executing?

A) Elaboration
B) Inception
C) Transition
D) Construction

Solutions: