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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which policy change BEST reflects respect for the value of family members as partners in a patient's well- being and recovery?

A) Changing visitation hours to a 24-hour/7-day family access policy
B) Changing infection prevention policies to allow family pets to visit
C) Changing policy to define care tasks to be done by family members in caring for the patient at home
D) Changing policy to allow family members to remain directly at the bedside during resuscitation attempts

2. An increasing number of patients and family members believe that their treatment plans are wrong. Unit leaders report high census, staffing challenges, and difficult patient behaviors. What is the FIRST step a patient experience professional should take to address this situation?

A) Seek additional information by reaching out to patients and families to ask about their involvement in the care process.
B) Work with unit leaders to develop and add a custom question to the patient experience survey.
C) Seek additional information by reaching out to friends and colleagues who have been patients and ask whether they have had similar experiences.
D) Create communications training for front-line staff and physicians.

3. Which of the following play a preeminent role in molding strategic targets, resource allocation, and performance monitoring plans that support an organization ' s vision?

A) Performance coaching
B) Strategic analytics
C) Organizational behavior management
D) Organizational policies and procedures

4. Which term is described as the free flow of relevant information during crucial conversations?

A) Dialogue
B) Debate
C) Description
D) Discussion

5. Which of the following can ONLY be achieved through qualitative data collection methods?

A) Measuring a healthcare organization's performance on patient satisfaction
B) Understanding why patients feel a certain way about their care experiences
C) Identifying top opportunities for patient experience improvement
D) Determining the healthcare priorities of the community served

Solutions: