Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版): Service-Cloud-Consultant Exam
"Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)", also known as Service-Cloud-Consultant exam, is a Salesforce Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 292 Q&As to your Service-Cloud-Consultant Exam preparation. In the Service-Cloud-Consultant exam resources, you will cover every field and category in Salesforce Service Cloud Consultant Certification helping to ready you for your successful Salesforce Certification.
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- Updated on: Sep 18, 2026
- No. of Questions: 292 Questions & Answers
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- Updated on: Sep 18, 2026
- No. of Questions: 292 Questions & Answers
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Certification Path
Salesforce Administrator Certification can act as a prerequisite for this exam.
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What is the duration of the Service-Cloud-Consultant Exam
- Number of Questions: 60
- Format: Multiple choices, multiple answers
- Length of Examination: 105 minutes
- Passing Score: 67%
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center Analytics | 10% | - Data-driven improvement - Key metrics and KPIs tracking - Report and dashboard design |
| Integrations | 10% | - CTI and telephony integration - Data exchange and synchronization - Third-party system integration |
| Implementation Strategies | 12% | - Data migration, quality and governance - Consulting engagement lifecycle - Licensing and deployment considerations - Training and adoption planning |
| Service Cloud Solution Design | 15% | - Capabilities, limitations and trade-offs - Solution design based on requirements - Scalability and maintainability - Security, compliance and performance optimization |
| Intake and Interaction Channels | 13% | - Designing intake channels - Email, web, social, phone and messaging channels - Digital engagement and omni-channel - Configuration best practices |
| Case Management | 13% | - Case deflection and self-service - End-to-end case lifecycle design - Entitlements, milestones and SLAs - Automation: assignment rules, escalation, workflow |
| Industry Knowledge | 12% | - Business challenges, risks and outcomes - Contact center metrics and KPIs - Types of contact centers and their characteristics |
| Knowledge Management | 12% | - Knowledge base design and implementation - Article lifecycle, versioning and visibility - Case deflection and knowledge adoption - Data categories and access control |
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