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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

A) Define acceptance criteria and acceptance testing to validate intended outcomes.
B) Share stories from customer reach to create a common understanding of challenges.
C) Create a prioritized product roadmap to ensure future releases address known challenges.

2. In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.
Which tool should the team use to justify the strategy7

A) Criteria scorecard
B) Prioritization matrix
C) Business model canvas

3. A strategy designer has noticed that stakeholder perspectives often take a features-first mindset when discussing the problem space and user insights.
Which co-creation approach should help stakeholders shift to a users-first mindset before discussing solutions?

A) Prioritization Workshop
B) Empathy Workshop
C) Process Mapping Workshop

4. The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7

A) Share customer needs and tie them to business goals.
B) Select the most senior stakeholder's goal as a path forward.
C) Complete a competitive analysis collaboratively in a workshop.

5. Cloud Kicks' users demonstrated behaviors and shared quotes on their excitement to use a new offering, as well as how it would influence their purchasing habits., during feedback sessions.
What do these qualitative findings Indicate about the new offering"?

A) Feasibility
B) Desirability
C) Viability

Solutions: