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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?

A) They are dependent on related acceptance criteria and overlap with other use cases.
B) They can be easily prioritized and are small enough to estimate accurately.
C) They contain substantial details and focus on technical elements.

2. Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery to ensure a successful project outcome.
Which step of this process happens before the first requirements workshop?

A) Know Your Customer
B) Connect With Your Customer
C) Be Your Customer

3. Which element of the storytelling process for UX is described here: "A hurdle that makes it difficult for your heroes to succeed on their journeys."

A) Victory
B) Challenge
C) Monster
D) Helper

4. Up to how many Profiles can a User have?

A) Up to 3
B) The Administrator can have up to 3, normal users only 1.
C) Only 1
D) As many as required.

5. A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?

A) Ask the security team to confirm company policy.
B) Determine the most commonly used process.
C) Ask executive leadership to make the decision.

Solutions: