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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. 4 utility company is going through an extensive digital transformation. They want to use Energy and Utilities Cloud as a unified desktop application for service agents in order to have a 360-degree view of customers and guided processes for common actions. For this, they require integrations with their customer information system (CIS) and billing systems.
What three common objects are typically part of this Integration?
Choose 3 answers

A) Balances
B) Meter Pings
C) eSignature
D) Account
E) Premise

2. Which three features are included in the Energy and Utilities Cloud Console?

A) Customer 360 view
B) Rate Comparison
C) Configuration options with significant coding
D) Customer Story
E) Multiple tabs, such as Overview.Biling. and Usage

3. A utility customer runs the majority of their current processes using backoffice CIS, billing, and other thirdparty integrations. As part of the enterprise digital transformation initiative to improve end-to-end experiences, they chose Energy and Utilities Cloud with an incremental rollout strategy, beginning with employee transformation.
What solution component of Energy and Utilities Cloud should be recommended and mapped to get them started on the transformation journey?

A) utility Cx
B) utility 360
C) Partner Management

4. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
B) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
C) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
D) The Energy and Utilities Cloud data model is required for OmniStudio.

5. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Contact Center license
B) Energy and Utilities Base Service license
C) Salesforce Field Service license
D) Salesforce Service Console license

Solutions: