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Domain 2: User Setup (7%)

This topic evaluates the applicants’ competency in defining the stages to set up and/or maintain a user (including resetting passwords, resolving locked user accounts, assigning licenses) as well as understanding the results caused by activating/deactivating or freezing a user.

The ADM-201 certification exam measures the individuals’ knowledge and skills in a wide range of areas. Each of the domains included in the test contains the specific technical tasks that the learners have to master. The outline of the exam topics as well as their weight in the content is provided below:

Domain 1: Organizational Setup (3%)

Within this objective, the candidates need to demonstrate that they have the relevant skills in describing the information discovered within the enterprise settings (including business hours, fiscal year, default settings, currency management) as well as differentiating various UI attributes controlled by an administrator, including the implications, such as search settings, UI settings, homepage layouts, and list views.

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Conclusion

To get a Salesforce certified specialist means to have an advantage over other competitors in the job market. And yes, getting a dream job that both pays well and is enjoyable is much easier than you might think: it only requires you to pass ADM-201 test. So, attain the Salesforce Certified Administrator qualification with the help of the abovementioned insightful books and a specially designed course and become a better specialist with a decent salary.

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Domain 6: Support & Service Applications (13%)

This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

Salesforce ADM-201日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Setup15%- Security and access
  • 1. Password policies and login access
  • 2. Profiles, permission sets, roles and sharing rules
- Company settings
  • 1. Fiscal year, business hours, currency management
  • 2. Default settings and organizational structure
- User interface configuration
  • 1. Declarative customization options
  • 2. Navigation and global settings
Topic 2: Agentforce AI8%- AI capabilities
  • 1. AI features and usage guidelines
  • 2. Agentforce setup and configuration
Topic 3: Automation15%- Process Automation
  • 1. Email alerts, field updates, tasks
  • 2. Flow Builder, approval processes
Topic 4: Service and Support Applications10%- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
- Case management
  • 1. Cases, queues, assignment rules, escalation rules
  • 2. Support processes and entitlements
Topic 5: Data and Analytics Management17%- Data management
  • 1. Data validation and quality tools
  • 2. Import, update, export, mass delete, backup
- Reports and dashboards
  • 1. Dashboard components and sharing
  • 2. Report types, creation, customization
Topic 6: Sales and Marketing Applications10%- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
- Sales Cloud features
  • 1. Opportunity management, stages, products, price books
  • 2. Lead management, conversion, assignment rules
Topic 7: Object Manager and Lightning App Builder15%- Object customization
  • 1. Standard and custom objects, fields, relationships
  • 2. Page layouts, record types, business processes
- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
Topic 8: Productivity and Collaboration10%- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Chatter
  • 1. Feeds, groups, collaboration features
- Activity management
  • 1. Tasks, events, calendars

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