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Nokia SDM Certification - CARE Sample Questions:

1. In NELLE, CIT resources are:

A) planned as man-working-days (MWD).
B) planned as Head-Count.
C) not planned with NELLE.
D) planned as money value.

2. What does SOX compliancy mean for an expired contract?

A) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.
B) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
C) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
D) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.

3. What is the most relevant element to be analyzed when performing a risk analysis of the Service Level commitment with the Customer?

A) The internal NSN service delivery capability.
B) Competitors' Service Level offering.
C) Customer Network topology.
D) Installed Base value.

4. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Make sure that the customer has accepted the network elements with acceptance certificates.
B) Inform and train the customer about the NSN Care service delivery processes and practices.
C) Organize site access for NSN maintenance personnel.
D) Ensure that the Care Plan is created, communicated and agreed with customer.

5. What is a legally secure contract for NSN and a Customer?

A) A detailed customer Purchase Order with a description of the Services Ordered is sufficient.
B) If NSN has a long-running relationship with the customer, so a "gentlemen's" or "verbal" agreement is enough, especially in some countries.
C) Terms and conditions documenting the commitments of both parties needs to be written and signed.
D) A PO with the payment terms defined is sufficient, provided NSN had contractual relationship with the customer in the past.

Solutions: