Exam Name: SAP Certified Product Support Specialist - SAP Commerce Cloud
Certification Provider: SAP
Corresponding Certification: SAP Certified Product Support Specialist
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E-C4HYCP1811 Exam Certification Details:
| Duration: | 90 mins |
| Exam: | 40 questions |
| Sample Questions: | SAP E-C4HYCP1811 Exam Sample Question |
| Languages: | English |
| Cut Score: | 55% |
| Level: | Specialist |
SAP E-C4HYCP1811 Exam Description:
The "SAP Certified Product Support Specialist - SAP Commerce" certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce product support role. The pre-requisite for this exam certification is P_C4HCD_1811 (SAP Certified Development Professional - SAP Commerce Cloud 1811 Developer) or P_C4HCD_1905 (SAP Certified Development Professional – SAP Commerce Cloud 1905 Developer). All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce located at: wiki.hybris.com and help.hybris.com . In order to access the sites above, you must be an SAP customer or partner.
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SAP E-C4HYCP1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Performance | 12% | - Analyze and improve system performance - Troubleshoot performance issues and identify bottlenecks |
| Integration | 12% | - Integrate with other SAP solutions - Connect omni-commerce capabilities |
| Product Support Processes | 12% | - Define scope of SAP Product Support and SLAs - Describe incident escalation, bug fix and patch processes |
| Troubleshooting | 12% | - Resolve technical problems in SAP Commerce Suite - Troubleshoot database, cluster and cockpit issues |
| Configuration | 12% | - Resolve compilation issues - Customize cockpits - Configure SAP Commerce Suite and extensions |
| General Support & Extensions | 12% | - Work with core platform functionalities - Use SAP Commerce features, extensions and add-ons |
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