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C_C4HCX
  • Exam Code: C_C4HCX
  • Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
  • Updated: Aug 30, 2026
  • No. of Questions: 82 Questions and Answers
  • Download Limit: Unlimited
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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Topic 1: Integration and Extensibility- SAP Integration Suite concepts
- Extensibility options in SAP CX solutions
- API management and event-driven architecture
Topic 2: SAP Customer Experience Architecture- End-to-end CX architecture principles
- SAP CX solution integration landscape
- Composable enterprise and CX strategy
Topic 3: Security and Identity Management- Authentication and authorization concepts
- Data protection and compliance in CX solutions
Topic 4: SAP Marketing Cloud- Personalization and journey orchestration
- Campaign management and orchestration
- Customer data and segmentation
Topic 5: SAP Commerce Cloud- Extension and integration mechanisms
- Product content and catalog management
- Storefront and personalization concepts
Topic 6: SAP Sales Cloud & Service Cloud- Sales process automation and CRM capabilities
- Omnichannel engagement scenarios
- Customer service management processes

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

Question 1

What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Account categorization
B. Machine translation
C. Warranty determination
D. Case categorization


Question 2

Which component type list is part of Dataflows (IdentitySync)?

A. Readers, Lookups, Transformers, Writers, Deleters
B. Readers, Searches, Mappings, Writers, Removers
C. Readers, Queries, Formatters, Writers, Deleters
D. Readers, Lookups, Evaluators, Storers, Deleters


Question 3

Which dev space types are offered by SAP Business Application Studio?
Note: There are 3 correct answers to this question.

A. Full-stack cloud application
B. SAP Fiori
C. SAP HANA native application
D. SAP Workflow
E. SAP ABAP


Question 4

You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?

A. Using knowledge base management
B. Using installed base management
C. Using work ticket management
D. Using workflow rule management


Question 5

You want to enhance a specific standard business context in SAP Marketing Cloud.
Which in-app features are available for enhancements?
Note: There are 2 correct answers to this question.

A. Create custom logic to enhance SAP standard logic.
B. Append a new structure into an SAP standard table.
C. Create a new UI as an SAP Fiori app.
D. Add custom fields to the SAP standard fields.


Solutions:

Question 1
Answer: B,D
Question 2
Answer: A
Question 3
Answer: A,B,C
Question 4
Answer: B
Question 5
Answer: A,D

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