Exam Name: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Instant Download Peoplecert : ITILFNDv5
Check Updated on: Sep 16, 2026
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Value System | 20% | - Guiding Principles (7 principles and application) - Governance - Continual improvement - Service Value Chain activities - Management Practices overview |
| Product and Service Lifecycle | 17% | - Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire |
| ITIL Management Practices | 28% | - Service Management Practices
|
| Four Dimensions of Product and Service Management | 17% | - Organizations and People - Holistic approach and interdependencies - Partners and Suppliers - Information and Technology - Value Streams and Processes |
| Digital Product and Service Management Concepts | 18% | - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Value co-creation and stakeholder collaboration - Service relationships: provider, consumer, partners |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which of the following is a key success metric for 'Transition' activity?
- A. Quality of the resources and services outsourced from suppliers
- B. Number and impact of deployment errors
- C. Service performance against the agreed SLA targets
- D. Speed of normal service restoration
Correct Answer: B 🗳️
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What is the primary purpose of a product in ITIL digital product and service management?
- A. To ensure regulatory compliance across digital services
- B. To offer value to consumers through a defined configuration of resources
- C. To enable value co-creation by facilitating outcomes that customers want to achieve
- D. To replace service management practices with product management
Correct Answer: B 🗳️
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Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?
- A. Build
- B. Support
- C. Discover
- D. Operate
Correct Answer: A 🗳️
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Which type of service relationship typically focuses on support and efficiency through standardized services?
- A. Collaborative relationship
- B. Partner relationship
- C. Cooperative relationship
- D. Basic relationship
Correct Answer: D 🗳️
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Which is the main form of service interaction between service consumers and digital services?
- A. Service actions
- B. Access to resources
- C. Transfer of goods
- D. Delivery of goods
Correct Answer: B 🗳️
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