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Instant Download Peoplecert : CMS7 Questions & Answers as PDF & Test Engine
- Exam Code: CMS7
- Exam Name: ITIL V3 Foundation
- Updated: Jun 01, 2026
- No. of Questions: 370 Questions and Answers
- Download Limit: Unlimited
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Peoplecert ITIL V3 Foundation Sample Questions:
1. Which of the following should be available to the Service Desk?
1.Known Error Data
2.Change Schedules
3.Service Knowledge Management System
4.The output from monitoring tools
A) 2,3 and 4 only
B) 1,2 and 3 only
C) 1,2 and4 only
D) All of the above
2. A Know Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?
A) No, a Known Error can only be raised after the permanent resolution has been implemented
B) Yes
C) No, a Known Error must be raised at the same time as a problem
D) No, the workaround must be found before a Known Error is created
3. Understanding customer usage of services and how this varies over the Business Lifecycle is part of which process?
A) Demand Management
B) Component Capacity Management
C) Service Level Management
D) Service Portfolio Management
4. Which of the following statements about processes is INCORRECT?
A) The objective of any IT process should be expressed in terms of business benefits and goals
B) The output from a process has to conform to operational norms derived from business objectives
C) The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
D) A process may define policies, standards and guidelines
5. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?
A) Perform
B) Implement
C) Do
D) Measure
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: C |
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