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Pegasystems PEGAPCSSA85V1 Exam Syllabus Topics:

Pegasystems Pega Certified Senior System Architect (PCSSA) 85V1 Sample Questions:

1. Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?

A) Use a ToWorkGroup router and Pega's Get Next Work functionality
B) Use a ToWorklist router and Pega's Get Next Work functionality
C) Use a ToWorkbasket router and Pega's Get Next Work functionality
D) Use a ToLeveledGroup router and Pega's Get Next Work functionality

2. An application change goes into effect on June 15, 2019. Due to this change, two fields are added to a user form to collect information for compliance purposes. Assuming that today is April 30, 2019, how should you configure circumstancing for the form?

A) Circumstance the form by property and date; specify June 15, 2019, as the start date.
B) Circumstance the form by property and date; test that the creation date for the case is on or after June 15,
2019.
C) Update the existing form to apply a circumstance; specify June 15, 2019, as the end date.
D) Circumstance the form by template and definition; in the definition, specify June 15, 2019, as the cut-off date.

3. When creating a new ruleset version, what extra step must the system architect perform?

A) Change the decision table item numbers.
B) Rulesets cannot be versioned.
C) There are no extra steps if the ruleset version is up-to-date.
D) Lock the ruleset to prevent automatic versioning.

4. Identify the log you examine to view performance-related issues.

A) BIX log
B) Alert log
C) Service-PAL log
D) Pega log

5. What two actions must you perform to create a class join in a report definition? (Choose two.)

A) Add an association rule to match key values.
B) Select the type of match for key values.
C) Add a parameter for each property in the class you want to join.
D) Create a prefix for the joined class.

Solutions: