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1. What is the key characteristic that Next-Best-Action must consider to satisfy customer needs?
A) Fraud
B) Mobility
C) Service
D) Relevancy
2. The implementation of Next-Best-Action must involve
A) inclusion of third party predictive models
B) defining business issue and group hierarchy
C) defining a prioritization formula using contact policies
D) building a product catalog
3. In a Prioritize component, the best action can be determined based on the value of
A) Average Margin
B) Customer.Income
C) Propensity
D) Customer,Value
4. A company wants to simulate decisions that requires large amounts of data. However, the organisation's live data is inaccessible. Your advice is to use a Monte Carlo data set.
The Monte Carlo method________________
A) generates data that the company can use as input for adaptive decisioning
B) combines external data sets into a larger data set
C) enables the company to generate random data for most of its application needs
D) makes the organisation's live data accessible
5. A contact center application recommends three actions for a customer. The business team wants to know the possible ways in which these actions can be ordered so that the contact center agent can discuss one proposition at a time, starting from the top.
As a strategy designer, if you use a Prioritize component to order the actions, what are your options?
A) In the order in which they are displayed in the strategy canvas
B) In the order controlled by the contact center agent
C) In ascending or in descending order based on a numerical value
D) In a random order
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |
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