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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?

A) Enable an engagement policy for the second group.
B) Map a real-time container to the Top-level or Issue-level.
C) Set contact limits for both the groups.
D) Create a decision strategy at the Issue-level.

2. To calculate the total number of customer responses of four actions in a group, you must use________________.

A) four Set Property components
B) four Group By components
C) one Set Property component
D) one Group By component

3. A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?

A) Customer contact limits
B) Volume constraints
C) Applicability rules
D) Suppression rules

4. U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A) Engagement policies
B) Context weighting
C) Business levers
D) Contact policies

5. DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.

Solutions: