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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. A company has restructured around teams but performance has not met expectations.
What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?
Choose 1 answer

A) Team results being tied to important goals
B) Team cooperativeness
C) Team activities
D) Team members' attitudes

2. Fulfilling a social desire such as affection, acceptance, friendship, or a sense of belonging is an example of which theory?
Select one.

A) Two-factor theory
B) Bigelow's theory of X and Y
C) Maslow's hierarchy of needs
D) Three-factor hierarchy

3. Which method should be used to maximize team member participation in global meetings?
Select one.

A) Change of global meeting membership frequently to maintain interest in meetings
B) Parallel voice messaging contacts to tie members together
C) Electronic technology to tie team members together during meetings
D) A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members

4. Employees A and B work together on the same project team. When the team faces a complex and difficult problem, the team leader usually asks Employee A to generate alternative solutions for the team to consider.
Experience has shown that Employee A actively searches for additional information and is more likely to take initiative and to feel that the team can effectively influence the outcomes of its actions. Employee B tends to do well on jobs that are well structured and routine and tends to feel that the outcomes of the team's actions are determined by luck or chance.
Which statement is correct?
Select one.

A) Employee A exhibits an indeterminate locus of control, and Employee B exhibits a determinate locus of control.
B) Employee A exhibits a determinate locus of control, and Employee B exhibits an indeterminate locus of control.
C) Employee A exhibits an internal locus of control, and Employee B exhibits an external locus of control.
D) Employee A exhibits an external locus of control, and Employee B exhibits an internal locus of control.

5. What is a disadvantage of group decision making?
Select one.

A) Groupthink
B) Role disintegration
C) Norm disintegration
D) Felt conflict

Solutions: