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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A. f5, f2, f3, f4, f1
B. f2, f5, f1, f3, f4
C. f1, f2, f4, f3, f5
D. f2, f5, f3, f1, f4
E. f1, f2, f5, f3, f4

Question 2

Which three statements are true about navigation sets?

A. The same navigation set can be set for different interfaces.
B. Using navigation sets, you can configure which quick search reports can be seen.
C. Using navigation sets, you can configure whether to show the Home navigation pane or not.
D. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
E. Using navigation sets, you can define what new objects can be created by using the File menu.
F. Using navigation sets, you can define what quick links can be seen when navigating File > Link.

Question 3

Which Oracle Service Cloud capability can assign chats based on language and product skills?

A. Engagement engine
B. Business rules
C. Advanced routing
D. Syndicated chat

Question 4

How frequently does Oracle release a new version of a product?

A. Once in three months
B. Every month
C. Once in six months
D. Once in four months

Question 5

How many rows can be returned by a tabular query?

A. 10000
B. 1000
C. 100
D. Unlimited
E. 100000

Solutions: