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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Identify three considerations before starting the configuration of assignment rules to service requests.

A) the rule sets you want to create and the rules to include in each rule set
B) the candidates of service requests to use as criteria for your rule assignments
C) the candidates of queues to use as criteria for your rule assignments
D) the attributes of queues to use as criteria for your rule assignments
E) the attributes of service requests to use as criteria for your rule assignments

2. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Enable new locales for the languages to be used and provision designated users to translate the articles.
B) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
C) Modify the original base locales of the articles to match the target language.
D) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

3. To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

A) Title, Status, Problem Description
B) Title, Category, Severity, Status
C) Title, Category, Severity
D) Title
E) Title, Status

4. Which three types of data are included in the interaction associated with a normal call flow?

A) Channel
B) Agent name
C) Service Request create date
D) Start time of the call
E) Contact name

5. In which three situations can default coverage be applied?

A) globally, to all service requests that do not have any other coverage
B) for a specific SR status
C) to a specific customer account
D) for a specific period of time
E) for a specific SR category

Solutions: