Exam Name: Oracle Knowledge Management 2021 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Knowledge Management Cloud
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Instant Download Oracle : 1Z0-1037-21
Check Updated on: Sep 20, 2026
No. of Questions: 72 Questions & Answers with Exam Engine
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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| B2C Service Knowledge Foundation | 35% | - Content Authoring and Management
|
| Reports and Analytics | 15% | - Knowledge Reports
|
| Knowledge Advanced | 35% | - Integration and Customization
|
| Common B2C Service Features | 15% | - General Platform Functionality
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
- A. Custom report with Predefined List variable
- B. Custom report with AdHoc Value variable
- C. Standard report with User Defined List variable
- D. Standard report with Replacement Value variable
Correct Answer: B 🗳️
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What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?
- A. 25 MB
- B. 5 MB
- C. 10 MB
- D. 30 MB
- E. 20 MB
Correct Answer: E 🗳️
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Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?
- A. Create a level filter using the count () function.
- B. Create a group filter using the rel_date_diff() function.
- C. Use the date_diff() function nested in the name_format() function.
- D. Use the date_add() function.
Correct Answer: C 🗳️
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Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced?
(Choose three.)
- A. Web roles
- B. Workflows
- C. API Roles
- D. Product and Categories
- E. Console roles
Correct Answer: A,D,E 🗳️
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What two factors are responsible for ranking of an answer? (Choose two.)
- A. display position
- B. solved count based on customer activity
- C. number of answers linked to that answer
- D. number of searches for that answer article
Correct Answer: A,D 🗳️
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