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Nortel 920-131 Exam Syllabus Topics:

SectionObjectives
Topic 1: Symposium Express Call Center Overview- System architecture and components
- Call center concepts and ACD basics
Topic 2: Maintenance and Troubleshooting- Troubleshooting installation and runtime issues
- System monitoring and reporting
Topic 3: Installation Planning- Server requirements and prerequisites
- Software installation preparation
Topic 4: System Installation- Installing Symposium Express Call Center software
- Media card / telephony integration setup
Topic 5: Configuration and Administration- Voice services configuration
- Auxiliary Data System (ADS) setup
- ACD/DN configuration

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