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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

Question 1

A large price increase is demanded when renewing a 3rd Party Service Contract. What should be done in this case?

A. CaPM should reject the offer/invoice and just order what was agreed before.
B. The Logistics Coordinator should rise a new Purchase Order for the higher value.
C. Care Program Manager should check the existing Frame or local Agreements to see if the increase is allowed in the 3rd party contract.
D. Care Program Manager should inform the customer about higher service fee for the coming period.

Question 2

What standard response times for trouble resolution and technical query should be proposed to a new customer?

A. Response times which are defined in a Service Level Agreement between Care Services and Business Unit / Product Line.
B. Response times in other CTs in the same country.
C. Response times which are defined in the global Care Contract Template.
D. Customer requirements.

Question 3

Who is responsible for entering CARE data into NELLE?

A. Care Program Manager.
B. Project F&C with the input from CaPM.
C. Cost & Progress Manager.
D. Services Account Manager.

Question 4

What are the three main phases of NSN business?

A. Sell, Deliver, Care.
B. Buy, Sell, Install.
C. Sell, Install, Care.
D. Install, Commission, Integrate.

Question 5

Which of the following statements is true for GCC charges?

A. Account will be charged the working time from WTR.
B. Account will be charged for logged tickets, even when solved locally.
C. Account will be charged a fixed monthly allocation.
D. Account will be charged for escalated tickets only.

Solutions: