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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
B) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
C) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.

2. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleting a lead also removes the lead from the marketing list.
B) Deleted leads remain in the marketing list.
C) Marketing list members can be added after the list is activated.
D) Marketing list members cannot be qualified until the list is activated and unlocked.

3. In Microsoft Dynamics CRM 2011, which field is required to create a manual campaign response?

A) Response Code
B) Customer
C) Channel
D) Parent Campaign

4. In Microsoft Dynamics CRM 2011, you deactivate a Knowledge Base article template. Many articles based on the template are in various stages of the publishing process. What happens to the articles?

A) Unapproved and Draft articles based on the deactivated template are deleted.
B) All articles based on the deactivated template continue in the publishing process.
C) Draft articles based on the deactivated template are deleted. Published articles remain unchanged
D) All articles based on the deactivated template are disabled.

5. You are using Microsoft Dynamics CRM 2011 to schedule services. You need to distribute the work evenly across your resources. Which resource allocation should you use?

A) Most Busy
B) Least Busy
C) Random
D) Even

Solutions: