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NAV 2009 Relationship Management: MB7-846 Exam
"NAV 2009 Relationship Management", also known as MB7-846 exam, is a Microsoft Certification. With the complete collection of questions and answers, BraindumpsPass has assembled to take you through 50 Q&As to your MB7-846 Exam preparation. In the MB7-846 exam resources, you will cover every field and category in Microsoft Business Solutions Certification helping to ready you for your successful Microsoft Certification.
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Setup Relationship Management | 9% | - Marketing setup - Linking to customers, vendors, bank accounts - Duplicate search and email classification - Automatic communication recording |
| Topic 2: Campaign Management | 12% | - Analyze campaign effectiveness - Assign targets and segments - Plan and launch campaigns - Track campaign responses |
| Topic 3: Address Book Management | 11% | - Search and merge duplicate contacts - Create company and person contacts - Configure address book - Export contact lists and reports |
| Topic 4: Opportunity Management | 13% | - Forecast and estimate sales - Create and track opportunities - Generate opportunity reports - Manage sales cycles and stages |
| Topic 5: Task Management | 10% | - Transfer and update tasks - Create, assign, and schedule tasks - Set up teams and responsibilities - Close, cancel, or delete tasks |
| Topic 6: Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Export and analyze data - Use relationship management reports |
| Topic 7: Promotions and Segments | 13% | - Process and reuse saved segment criteria - Define and manage segments - Create and configure promotions - Generate communications for segments |
| Topic 8: Organize Communications and Documents | 11% | - Use interaction wizard - Manage attachments and interaction templates - Build relationships - Track emails, calls, and automatic logging |
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