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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

Question 1

Bilal is an Operations Manager at an apple pie manufacturer and is currently undertaking an Aggregate Capacity Analysis.
What is the purpose of this?

A. It will help Bilal decide if he needs to hire more workers in the short term to ensure the factory produces enough apple pies to meet demand
B. It will help Bilal assess if he is working within the allocated budget
C. It will tell Bilal if he has the correct number of apples he needs to produce the desired number of apple pies
D. It will give Bilal an overall evaluation of the company's ability to meet demand fluctuations

Question 2

Which of the following would you likely find on a Process Control Chart which is being used to monitor the quality of products manufactured in a factory?

A. different activities completed and the amount of slack available in each activity
B. frequency of defects
C. arrows showing the flow of goods
D. upper and lower control limits

Question 3

Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 4?

A. kansei engineering
B. quality circle
C. statistical process control
D. quality function deployment

Question 4

Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

A. process
B. design
C. delivery
D. operations

Question 5

Which of the following situations would use a fixed-position layout?

A. ship construction
B. vehicle assembly
C. supermarket
D. buffet style restaurant

Solutions: