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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which TWO statements about the guiding principles are CORRECT?
1. The guiding principles support continual improvement
2. Each guiding principle applies to a selection of the available
stakeholder groups
3. Organizations should decide which one of the guiding principles is
relevant to them
4. Organizations should consider how the guiding principles interact
with each other

A) 3 and 4
B) 1 and 4
C) 2 and 3
D) 1 and 2

2. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

A) outcomes
B) IT assets
C) organizations
D) services

3. When using the ITIL continual improvement model, which information should be produced by an organization in order to understand where the organization is now?

A) Assessment results
B) KPI reports
C) Business objectives
D) Improvement plans

4. What can be described as an operating model for the creation and management of products and services?

A) Governance
B) Guiding principles
C) Practices
D) Service value chain

5. Which statement about service relationship management is CORRECT?

A) It focuses on the service actions performed by users
B) It requires co-operation of both the service provider and service consumer
C) It focuses on the fulfilment of the agreed service actions
D) It requires the service consumer to create resources for the service provider

Solutions: