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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which is the correct definition of a customer facing service?

A) A service that cannot be allowed to fail
B) A service not directly used by the business
C) One which directly supports the business processes of customers
D) One which is not covered by a service level agreement

2. Which one of the following do major incidents require?

A) Less urgency
B) Separate procedures
C) Longer timescales
D) Less documentation

3. At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

A) Service transition: Plan and prepare for deployment
B) Service strategy: Develop the offerings
C) Service design: Design the processes
D) Service operation: IT operations management

4. Which process includes business, service and component sub-processes?

A) Capacity management
B) Service level management
C) Financial management
D) Incident management

5. Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.

A) 1 only
B) Neither of the above
C) Both of the above
D) 2 only

Solutions: