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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. The solution design architecture is missing integration to the customer's ERP system. There is a requirement to periodically migrate and transform the customer relationship management data. Which component provides this integration?

A) IBM Tivoli Directory Integrator
B) Integration Framework
C) IBM Tivoli Integration Director
D) Migration Manager

2. Which type of solution can be used to incorporate customer information to easily track order status and simultaneously coordinate manufacturing, inventory, and shipping across different locations?

A) Cost management
B) Service catalog
C) Enterprise resource planning
D) Workflow-driven change process

3. How is a power user of an IT asset and service management system defined?

A) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B) A user who is an expert in programming additional features to the system which will be used by other users.
C) A user who is responsible for management of the system administration team.
D) A user with the highest level of authorization to access the system.

4. How are business processes supported in IBM Sen/ice Delivery and Process Automation products?

A) Use the comprehensive workflow engine
B) Create integrations between the various products
C) Write custom Java classes for each process
D) Implement runbook automation

5. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the cost of infrastructure continues to rise as application complexity decreases.
B) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C) Because IT departments have not invested in people, process, and technology skills enablement.
D) Because the application and infrastructure provide no foundation for end-to-end business service automation.

Solutions: