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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the primary benefit of using a "hybrid" AICC deployment model (combining on-premises and cloud components)?

A) It allows the customer to keep sensitive data on-premises while leveraging cloud scalability for variable workloads.
B) It is the simplest to manage.
C) It does not require an internet connection.
D) It is always the cheapest option.

2. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) UAP
B) Media Server / Fax Detection Module
C) ICD Router
D) CTI Server

3. Which AICC component is most directly involved in determining that a call from a "Platinum" customer should be routed to a dedicated queue for senior agents?

A) The UAP, which displays the customer level to the agent.
B) The IVR, which collects the customer's level.
C) The CTI, which attaches the customer level to the call based on caller ID.
D) The ICD, which is configured with routing rules based on customer attributes.

4. When designing the network for a cloud-based AICC deployment, what is the primary benefit of using a Direct Connect or Express Route type of service instead of the public internet?

A) It is always less expensive than using the public internet.
B) It provides a private, dedicated network connection with more consistent bandwidth and lower latency.
C) It automatically provides a backup connection.
D) It removes the need for any firewall security policies.

5. Which AICC component would be responsible for enforcing a business rule that limits the number of password reset requests a single customer can initiate via IVR within a 24-hour period?

A) The IVR application logic itself, using a counter variable.
B) The CMS reporting system.
C) The agent supervisor through the UAP.
D) The network firewall.

Solutions: