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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. Which statement is true about HP products that carry a global warranty?

A) Products serviced outside the country or region of original purchase are not delayed due to parts availability.
B) A product warranty may be transferred to another country or region as long as HP or an HP Authorized Service Provider (ASP) offers warranty service for the product model number.
C) Extended warranties are not honored outside the country or region of original purchase.
D) Products under warranty must be serviced in the country or region where they are originally purchased, and no warranties are honored outside the country or region of original purchase.

2. Which statement is true about replacing system boards?

A) Replacing the system board typically includes moving items, such as CPUs, memory modules, heat sinks, fans, and RTC batteries, from the old board to the new board.
B) You must update the BIOS with the correct licensing information when replacing system boards that are tied to individual or group licenses.
C) The system board replacement part includes the processor and the heat sink and must be replaced as a complete unit.
D) You must back up the encryption keys, passwords, and other user credentials before replacing system boards that include the Trusted Platform Module (TPM).

3. Which statement is true about the similarities between DMIFIT (2009-2010) and WNDMIFIT (2011 and later), which can be used to flash the Direct Media Interface (DMI) on HP notebooks?

A) Both are part of the BOIS update and can be run natively from the HP notebook.
B) Both can be loaded and run from the command line while Windows is running.
C) Both can be loaded and run from a USB drive.
D) Both have command-line interfaces to type the information into the CMOS.

4. Which HP business computer service tag item is no longer included on new HP notebook service tags?

A) model key
B) product name
C) serial number
D) SKU number

5. What must you do to make an HP business desktop operational when it has a boot block ROM and the BIOS flash fails?

A) The boot block notifies that the BIOS upgrade failed, and it enables the integrated network card driver to allow you to install a good BIOS from a network share via the command prompt.
B) The boot block notifies that the BIOS upgrade failed, and then it allows booting from a diskette drive, a USB disk-on-key, or a CD-ROM drive.
C) The boot block notifies that the BIOS upgrade failed, and then it automatically restarts using the last known good BIOS from the 64KB archive.
D) The boot block notifies that the BIOS upgrade failed, and then it allows installation of the BIOS from any USB drive.

Solutions: