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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. Bluetooth is an example of which networking technology?

A) Wireless LAN
B) Wireless WAN
C) Wireless PAN
D) Wireless MAN

2. Which tool is used to update desktops and notebooks proactively with select HP software and drivers?

A) HP Update Manager forVista
B) HP Client Management Software Updates
C) HP Software Update
D) HPSoftPaq Download

3. An HP desktop computer with an external hard drive attached is unable to boot to the internal hard drive after restart. What must you do to boot the computer to the internal drive?

A) Set the external hard drive setting to slave.
B) Set the internal hard drive setting to master.
C) Enable USB legacy support.
D) Change the boot order.

4. Where can you find the latest BIOS for an HP personal computer?

A) HP Support Forums
B) HP Support & Drivers website
C) HPPartSurfer
D) HP ITResource Center (ITRC)

5. A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?

A) Replace the battery under warranty.
B) Check the battery with the Battery Health Check Utility.
C) Verify that the docking station AC adapter has the correct wattage.
D) Replace the notebook system board.

Solutions: