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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A. Define success events (e.g., form submission)
B. Choose outcome categories
C. Enable conversion tracking
D. Set threshold values for agents

Question 2

Which two reporting features are available for Predictive Routing in Genesys Cloud?
(Choose two)
Response:

A. Visualization in historical dashboards
B. Predictive model source code
C. Manual routing overrides
D. Export to Excel or CSV

Question 3

Which routing method distributes interactions based on the longest time since the agent last handled an interaction?
Response:

A. Most Idle Routing
B. Predictive Routing
C. Standard Routing
D. Last Agent Routing

Question 4

From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A. Directory
B. Documents
C. Admin
D. Performance

Question 5

What is the most appropriate time frame to evaluate the impact of GPR changes?
Response:

A. 1 day
B. 12 hours
C. 1 year
D. 7-14 days

Solutions: