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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. How many types of Genesys Cloud Contact Center Licenses are available?

A) 3
B) 2
C) 4
D) 5

2. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
B) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
C) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

3. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Call History.
B) Use the Make Call button.
C) Use the .NET Client.
D) Use the built-in Dialpad.

4. What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?

A) Supervisor
B) admin
C) User
D) employee

5. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Core Services
C) Public Interface Services
D) Communication Services

Solutions: