Exam Name: ITIL foundation certificate in it service management(exin)
Certification Provider: EXIN
Corresponding Certification: EXIN Inc Certification
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EXIN EX0-100 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Technology and Implementation Considerations | 15% | - Implementation challenges - Service management technology - Compliance and governance basics |
| ITIL Service Lifecycle | 50% | - Service Design
|
| Introduction to IT Service Management | 15% | - ITIL terminology and core definitions - Value creation and service value definition - Basic concepts of service and service management |
| Key Principles and Models | 20% | - Process model and characteristics - Roles and responsibilities - Functions and organizational structures |
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