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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question 1

Why would an investment analyst report be a good source of company information?

A. It will likely give you an inside track on internal management relationships
B. This will report the customer's actual IT expenditures for hardware, software, services
C. It can complement company-published data and give you insight for discovery
D. You will find company-endorsed estimates of product level sales growth

Question 2

The business value approach helps you to do what?

A. Use various techniques to add value through the discovery process
B. Increase revenue and profit, by bundling services instead of using customer staff for implementation work
C. Bring sales opportunities earlier into the customer business roadmap, to avoid risks from possible budget cuts
D. Ensure that requirements gathering takes the smallest possible resource and time

Question 3

Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?

A. An account coverage plan for your team's territory
B. A win/loss review from a proposal delivered to the customer 12 months ago
C. Customer's communications plan for the rollout of a new application
D. Business Model Canvas

Question 4

You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?

A. Recommendations involving process changes should be presented by the IT manager or another internal employee
B. For all recommendations, include a request of funding to conduct a deeper analysis of benefits
C. Present only the ideas which require the IT manager to seek new budgets / funding
D. Present ideas which are aligned to the customer's strategy and are realistic to implement

Question 5

Which individual is recommended as the author for a business case introduction?

A. The System Engineer most familiar with the customer's infrastructure and technical environment
B. The Account Manager, with support from the customer's IT organization
C. The customer finance executive
D. A project team individual with insight into the overall solution, financials and customer's current situation

Solutions: