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Apple 9L0-415 Exam Syllabus Topics:

Apple OS X Support Essentials 10.9 Sample Questions:

1. The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.

A) Where can you locate the system version number, build number, andserial number? What's the significance of these numbers?
B) What are the system requirements for using FileVault 2?
C) How can you reset a user's home folder permissions?
D) How can you acquire the OS X Mavericks installer?

2. How do you reset the printing system in OS X Mountain Lion?

A) Navigate to /Library/Printers/ in the Finder, select all items, and move them to the Trash.
B) Open Printer Setup Utility and choose Reset Printing System from the Printer Setup Utility menu.
C) Open the Print & Scan preferences, Control-click in the Printers list, and choose Reset printing system from the shortcut menu.
D) Open the Print & Scan pane of System Preferences, and delete all of the printers in the Printers list.

3. How can you display the contents of a hidden folder on a mounted volume in Finder?

A) Select the volume icon and choose "Show hidden items" from the Action menu.
B) From the Go menu, choose "Go to Folder," enter the path to the hidden folder, and click Go.
C) From the View menu, choose "Show hidden items."
D) From the Finder menu, choose Preferences, and select "Show hidden items."

4. Review the screenshot and answer the question below.

You downloaded an app using Safari. When you try to open the app, you see the message shown above. What is a possible explanation?

A) The certificate needed to decrypt this app cannot be found in the keychain.
B) Gatekeeper has recognized that the app was altered after it was signed.
C) The app was signed using a certificate from an unknown authority.
D) The sandbox into which the app was downloaded by the quarantine system has become corrupted.

5. The OS X Recovery system provides access to Restore System From Time Machine Backup, Install/Reinstall OS X, Get Help Online via Safari, Disk Utility, Startup Disk, Firmware Password Utility, Network Utility, Terminal, and Reset Password.

A) What does the diagnostic reporting feature do?
B) Which changes are made when OS X Safe Boots?
C) What utilities are available when started up from OS X Recovery?
D) Which items aren't loaded when OS X Safe Boots?

Solutions: