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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) Agent Plug-in
B) Supervisor Plug-In
C) Presence Plug-In
D) EMC Plug-In

2. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) MS SQL 2016
B) Microsoft.NET Framework R4.7.2
C) MS SQL 2017
D) MS Windows Server 2016
E) MS Windows Server 2012

3. The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)

A) In AEP 7.2.x, full ports cannot be bundled with speech.
B) In AEP 7.2.x, full ports may be bundled with speech.
C) The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
D) The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
E) The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.

4. A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?

A) Best Service Routing
B) Advanced Call Vectoring
C) Expert Agent Selection
D) Business Advocate

5. Refer to the exhibit.

The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?

A) Avaya Application Server (AAS)
B) Avaya Solutions Platform (ASP)
C) Avaya Server Platform (ASP)
D) Avaya Common Platform (ACP)

Solutions: