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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Seamless
B) Specific Report focused
C) Intelligent
D) Single Channel driven
E) Personalized

2. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workplace
B) Avaya IX™ Workspaces
C) Avaya Agent Desktop a
D) Avaya one-X® Agent Desktop

3. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

A) MAC address
B) Customer name
C) IP address
D) Host ID

4. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
C) The executive summary section of the proposal highlights the solution features.
D) Avaya can deliver what has been promised.

5. When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?

A) Firefox 66.0 32 bit
B) Microsoft Internet Explorer 11.0 32 bit
C) Google Chrome 74.0 64 bit
D) Microsoft Edge 64 bit

Solutions: