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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It captures and processes events from server interfaces
B) Itassignscall buffer disk settings an logical drives to the contact recording environtment
C) It sets up recorder roles, which define the functionality of servers
D) It connects Recorder with the third-party system

2. The customer decided to have the Avaya Delivery Dedicated integration with Multiple Device Registration

A) It provides the same benefits of Avaya Delivery Dedicated Integration Service Observe
B) In this scenario, which three statements about Multiple Registration are true? (Choose three)
C) There is not dedicated softphone allocated for recording
D) Each recording target requires a dedicated softphone
E) It allows a dual recording solution
F) Only two observers can be present on the same call

3. Which statement about Central Archive is true?

A) It archives 100% of recordings (Compliance).
B) The archive role resides on the recorder.
C) It pulls and archives specified recordings from a local recorder only.
D) It uses campaigns (rules) to determine which recordings to archive.

4. A technician has installed Screen Capture on an employee Workstation and reads to verify if Screen Capture is running. The technician checks Task Manager Which two processes must be running to ensure that communication with the recorder is enabled for capturing the screen? (Choose two)

A) Wcapwlistener.exe
B) ScreenCapture.exe
C) WCapW32.exe
D) ScreenRecorder.exe

5. When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)

A) Storage
B) Customer Environment.
C) Archive
D) RIS (Recorder Integration Service).
E) Recorder

Solutions: