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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

A customer has logged into the Avaya Contact Center Control Manager (ACCCM) system web interface multiple limes. After closing and reentering the application multiple times, a message is received that there are "no licenses available". How can this problem be resolved?

A. Restart the Import service.
B. Restart theLicensingserver.
C. Restart the Synchronizerservice.
D. Restart the Provisioning server.

Question 2

A customer has deployed an Avaya Contact Center Control Manager (ACCCM) solution with the following component:
* Avaya Call Management System (CMS)
* Communication Manager (CM)
* Avaya Aura Contact Center (AACC) server
* Avaya IQ
Which component requires ACCCM to have a Solaris account for integration?

A. Avaya IQ
B. AvayaCMS
C. CM
D. AACC

Question 3

You are planning a custom Avaya Contact Center Control Manager (ACCCM) installation.
The customer wants to use a remote SQL Server for the ACCCM database. You need to make sure that you can access the server with a standard SQL authentication before you move to the next step. Which statement describes how to test communications with the remote SQL server?

A. Run Windows netdiagtest.
B. Run Windows Dcdiag.exe tool.
C. Use the ODBC connector on Windows to verify communication.
D. Use the Ping command to test connectivity.

Question 4

For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A. ACCCM does not support co-resident install.
B. The remote serveris on a slower speed network.
C. Database redundancy is required and the customer is using an SQL cluster in their environment.
D. The customer hastoomany servers and wantsto reduce hardware storage inventory.

Question 5

You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A. weekly,daily,hourly
B. dally, orthe number of minutes you select
C. dally, hourly, or half-hourly
D. daily, or the number of seconds you select
E. monthly, weekly, daily

Solutions: