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Avaya 3001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Networking & SCN | 15% | - Small Community Networking (SCN) - IP Trunks and Media Path - DHCP, DNS and QoS Configuration |
| Topic 2: Voice Messaging & Applications | 20% | - ContactStore Call Recording - VoiceMail Pro Installation & Setup - System Status & Monitoring Tools - Embedded Voicemail Configuration |
| Topic 3: Maintenance, Upgrades & Troubleshooting | 20% | - Log Analysis and Diagnostics - Common Fault Diagnosis & Resolution - Software & Firmware Upgrades - Backup and Restore Procedures |
| Topic 4: System Configuration & IP Office Manager | 25% | - Short Codes and ARS Dial Plans - User, Group and Extension Configuration - Installation and Initial Setup - Trunk Configuration (Analog, ISDN, SIP) |
| Topic 5: IP Office System Architecture & Hardware | 20% | - IP500v2 and IP500 Control Units - Expansion Modules and Cards - SD Card Management and File Structure - Licensing and Edition Types |
Avaya IP Office Configuration and Maintenance Sample Questions:
The Customer Call Reporter (CCR) server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
- A. http://192.168.42.100/CCRWebClint
- B. http://localhost/CCRWebAgent
- C. http://192.168.42.100:8888
- D. http://192.168.42.100:8080/inyama/inyama.html
- E. https://localhost/CCRWebAgent
Correct Answer: A 🗳️
Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
- A. One-X@ Portal
- B. VoiceMail Pro Client
- C. IP Office Manager
- D. One-X@ Portal for IP Office
- E. Avaya telephones
Correct Answer: C,E 🗳️
In which folder on the SD card would you place the firmware files (.bin) for an IP telephone?
- A. /temp
- B. /backup
- C. /dynamic
- D. /primary
- E. /Ivmail
Correct Answer: D 🗳️
Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
- A. SET AUTH 0
- B. SET PHNIC 011
- C. SET LIC 1
- D. SET SMBLIC 1
Correct Answer: D 🗳️
A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?
- A. VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
- B. ICR with account codes and CDR-enabled for billing.
- C. ACD via VM Pro Campaign Manager and a campaign database
- D. ACD to distributed Hunt Groups and one-X Portal Call Accounting
Correct Answer: B 🗳️
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