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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs |
| Topic 2: Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - Small Community Network (SCN) design - IP Office platform selection and sizing |
| Topic 3: IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Interface cards and endpoint support - Control units and expansion modules |
| Topic 4: Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - One-X Portal and user applications - Meet-me conferencing and CCR reporting |
| Topic 5: Maintenance & Troubleshooting | 10% | - Common issue resolution - Fault diagnosis and monitoring - Performance verification |
| Topic 6: Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
1. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
A) QSIG-A
B) IP Office SCN
C) QSIG-B
D) H.450
2. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
A) Preferred Edition - Messaging
B) Advanced Small Community Networking (SCAN)
C) IP500 IP Office Multi-Site Network (MSN)
D) IP500 Voice Networking Channels
3. Which Windows command is used to determine which ports the server is currently using?
A) netsh interface dump
B) show ports
C) ipconfig /displaydns
D) portqry
E) netstat -an
4. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A) Voicemail Pro with IMS
B) Message Manager
C) Unified Messaging
D) Outcalling
E) Voicemail Pro with UMS
5. Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)
A) Set user profiles to Virtual
B) Available VCM resource
C) User profile set to Teleworker
D) Advanced System license
E) User and SIP extension in IP Office
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: E | Question # 4 Answer: E | Question # 5 Answer: B,E |
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