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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Universal Connect (UC) offers business TV services to its customers. As part of the offerings, UC requires the business TV's attribute to be changed to "Gold" if an account's SLA field value is "Gold".
What solution should a Consultant recommend to achieve this requirement?

A) Compatibility Rules
B) Context Rules
C) Advanced Rules
D) Attribute Rules

2. A communications company wants to improve their quote-to-order journey experience. The journey has several steps, which include selecting products and services, and integration with the inventory system for device reservation. They want to create a modern, multi-channel experience.
What approach should a Consultant take during planning to ensure optimal development and time to market?

A) Knowing the exact data exchanged in integration is an input to the UX design. Detailed design of the integration step is required before UX design can start.
B) UX experience is the most important. Fully design and validate the UX before designing the integration step.
C) Plan for three user stories running sequentially: UX Design first, Device Reservation API second, and Inventory System Integration last.
D) Plan for three user stories running in parallel: UX Design, Device Reservation API, and Inventory System Integration. UX only requires the API information to be complete.

3. Which statement is correct about Consumer Goods- Einstein Visit Recommendations?

A) Visit Recommendations are automatically generated by recent case activities
B) Visit Recommendations can be created using the Next Best Action Strategy
C) Visit Recommendations rules consider the store operating hours
D) Visit Recommendations automatically take into consideration already created visits for the store

4. Which Three actions should a System Admin perform to set up a survey assessment task in the Consumer Goods Cloud?

A) Define an Assessment Task Definition of type 'In-Store Survey'
B) Create a Survey record using Salesforce survey application
C) Generate survey invitations for the retail store 'Primary Contact'.
D) Create a Retail Store KPI record of 'Survey Type'
E) Define Assessment Indicator Definition to capture within survey

5. Which of the following three capabilities are available with Salesforce Maps Advanced to support Store Visit planning?

A) Real-time Traffic-based Routing
B) Visit Prioritization
C) Constraint based Routing
D) Visit Windows
E) Gantt-chart Routing

Solutions: