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Avaya Oceana® Solution Support Sample Questions:

1. Consider the log messages:
'RequestId' : 'SWQtNzA2d2pSRm032GtfQUtzUFFtdw==_', 'RouteRequestId' :
'0830cf65-1aaf-48a3-8a2f-44850be19f82', 'WorkflowType' : 'ROUTE_CONTACT_SMS',
'SourceName' : 'OCPShortMessageService', 'CallbackIP' : '135.122.106.229', 'ContactId' :
'ME1NsN-4QI6isb73z-mPyA', 'ChannelType' : 'ShortMessageService', 'Reason' : '400 Bad Request. Space could not be resolved', 'WorkRequestId' : 'Id-706wjRFm7dk_AKsPQmv' Which provider type is being handled in these log messages?

A) OCP Email Provider
B) OCP Social Provider
C) OCP Chat Provider
D) OCP SMS Provider

2. After the new Implementation has been performed by the Avaya Business Partner, a customer is trying to login.
While the agent is trying to login, the engineer finds the following error messages:

A) cd /var/log/Avaya/dcm/pu/UnifiedAgentControllet and tail -f ua-bpm-pu-1.log
B) cd /var/log/Avaya/dcm/pu/AuthorizationService/ and tall -fAuthorlzationService.log
C) cd /var/log/Avaya/services/AuthorizationService/ and tail -f AuthorizatlonService.log
D) cd /var/log/Avaya/dcm/pu/UnifiedAgentController and tail -f ua-ucm pu-1.log

3. During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

A) Omni channel Database
B) UCM Spaces
C) Email Service
D) Agent Controller

4. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) ORC Rest Service
B) Work Assignment
C) Messaging Service
D) Context Store
E) Unified Collaboration Model

5. Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

A) ED does not allow you to deploy a new call flow when there is an existing call flow for the same channel.
B) The existing ED workflows should be deleted before deploying new ED workflows for the same channel.
C) The existing ED workflows should be renamed before deploying new ED workflows for the same channel.
D) ED allows you to deploy both old and new ED workflows In the ED without any problems.

Solutions: