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Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Which menu path takes you to the CAR report that should be run to determine the length of long distance calls made from a company?

A) Top N > Number of Calls
B) Bills > Department
C) Bills > Individual
D) Top N > By Duration

2. Which industry standard method does Cisco Unified Presence incorporate for communication between different IM clients?

A) Jabber XML
B) Jabber TLS
C) Jabber XCP
D) Jabber TCP

3. You successfully added a call park feature for the IP phone that is registered with Cisco Unified Communications Manager Express. What needs to be done on Cisco Unified CME for the call park softkey to appear on the IP phone screen?

A) The call park feature is not supported on Cisco Unified CME.
B) Restart the IP phone.
C) You cannot add the call park feature to an existing configured IP phone. You have to delete the IP phone configuration first, and then start configuring it again.
D) You do not need to do anything. It will appear once the configuration is done.

4. An end user reports that they are unable to control their Cisco IP phone using Cisco Unified Personal Communicator and cannot make any calls. Which situation can cause this issue?

A) The Allow Control of Device from CTI checkbox in the device configuration on Cisco Unified Communications Manager is disabled.
B) The Cisco Unified Personal Communicator is not registered in the Cisco Unified Presence server.
C) The Cisco Unified Personal Communicator is configured in desk-phone mode.
D) The LDAP integration is incorrect.
E) The Allow Control of Device from CTI checkbox in the device configuration on the Cisco Unified Presence is disabled.

5. Which two RTMT reports display information about completed calls? (Choose two.)

A) Service Statistics
B) Performance Protection
C) Device Statistics
D) Call Activities
E) Alert Summary
F) Server Statistics

Solutions: