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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which packet is needed to have skill available instead of hunt groups?

A) Standard with EAS
B) Premium
C) Silver
D) Elite with EAS

2. How are feature packages, like External Call History or Forecasting, installed an a CMS system?

A) Using CMS main menu, System Setup menu, Package management option
B) From Solaris shell as root by issuing 'pkgadd -d <package name>' command
C) Using cms svc menu, pkg_install option
D) Using cms adm menu:, pkg_install option

3. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Split
B) Agent
C) Vector
D) Skill

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Hunt Group farm
B) VDN farm
C) Agent Login ID farm
D) Vector farm

5. Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A) E has a vector variable that is changed when an evacuation is required
B) E is a standard vector code for evacuation
C) E has been administered as a Feature Access Code
D) E is assigned to a VDN that routes calls to an evacuation vector

Solutions: